How to fix account access issues?

You need to use the correct login email and password to access your account. If you're facing issues, you can reset your password.

If you've entered the correct login email and password but are still having difficulties using your plan, check for other factors that might be hindering you:

  • Your subscription may be scheduled for cancellation if the company providing the benefit is no longer part of Wellhub.
  • Your subscription may be canceled if the account holder no longer qualifies for the benefit through their company.
  • The payment has been declined, and you'll need to update your payment method. For family members, they’ll need to be added again.
  • Your account may be blocked due to suspicious activity. Please check your inbox for any notifications.


If you cannot complete your sign-up due to eligibility issues, please confirm you are using the correct information provided by your company.

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