💡 Always cancel your class before the cancellation window ends to prevent you from losing the ability to book classes for the rest of the month.
To cancel a booked class, follow the next steps according to your app’s home screen:
Version A
- On the app's home screen, click on
Profile.
- In the Schedule section, search for the booked class. If there’s more than one class on the same day, the date will be shown twice or more in the calendar.
- Check the cancellation window.
📌 If you cancel after it, you may lose the allowance to book new classes or attend the ones you’ve already booked. - Select Cancel booking and then Confirm cancellation.
Version B
- Open the class confirmation email and check the cancellation window.
📌 If you cancel after it, you may lose the allowance to book new classes or attend the ones you’ve already booked. - Sign in to the Wellhub app.
- Go to the gym, studio, or Personal Trainer page and select the day booked.
- Click on Cancel and on Yes, cancel booking.
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