What happens if you forget to check in or cancel a class late?

If you don’t check-in or cancel late, you won't have access to any other class, gym, or studio in the same category on that same day.

💡 Every time you attend a class, check in using your Wellhub app. If you need to cancel it, make sure to do it before the cancellation window ends.

  • To remind you to check in, you'll receive a notification from the app when the class is about to start.
  • If you’re canceling the class after the cancellation window, you might see a warning explaining that this canceled class will still count as a check-in. Check out the image:

Important note

If you cancel a class late or forget to check in 4 times in a month, you won't be able to book until the last day of the month. Also, any future sessions you've booked will be canceled.

If it happens, you can still find a nearby partner gym that accepts walk-ins that don’t require booking, or use Partner Apps.

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