How to fix account access issues?

You need to use the correct login email and password to access your account. If you forgot your password, you can reset it.

💡 If you don’t remember your login email, you can recover it as long as you’re the account holder and have access to the Wellhub benefit through a company.

If you've entered the correct login email and password but are still having difficulties using your plan, check these other factors:

  • Your subscription may be scheduled for cancellation if the company providing the service is no longer part of Wellhub.
  • Your subscription may be cancelled if the account holder no longer qualifies for the service through their company.
  • The payment has been declined, and you'll need to update your payment method. For family members, they’ll need to be added again.
  • Your account may be blocked due to suspicious activity. Please check your inbox for any notifications.

  Tip

If you can’t sign-up due to eligibility issues, please confirm you are using the correct information provided by your company.

Was this article helpful?

Enhance your support experience

Log in for personalized assistance and access to live chat support. Don't have an account? Sign up now!

Need help logging in?

Contact us for assistance if you're having trouble with the login or signup.

Wellhub Community

Share information, learn more and join discussions about Wellhub with other Wellhub fans!