Why might I be charged twice?

The account holder will receive more than one charge if they have:

  • Added family members.
  • Upgraded to a higher-value plan for themselves or a family member.
  • Chosen payroll deduction as the payment method.

If you identify with one or more of these options, find out more:

If you have added family members

When you add family members, you create new subscriptions. Except for the Digital plan, all others are paid.

If you've added family members, you might get more than one charge on the same card. This depends on the plan and the payment method you chose for each family member.

Charges can happen on different dates, depending on the day each family member was registered.

If you have added family members but they haven’t been able to finish signing up, you will also be charged. Find out what to do in this case.

💡 You can add a different payment method for each family member if you want to avoid all charges being made to the same payment method.

If you have upgraded to a higher-value plan

Every time you change to a higher-value plan, the change is made immediately, resulting in the new plan being charged a proportional amount.

📌 The proportional value of the new plan is calculated based on the date you made the change.

If you have chosen payroll deduction as your payment method

When you pay your subscription via payroll deduction, your company sets a monthly renewal date. If you activate or change your plan after this date, you will be charged for the days you use until the next renewal date.

On the next renewal date, you will be charged the full monthly subscription for your plan.

Important note

If you’re the account holder, you can check your payment history, including payments for family members.

View billing history

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