How to cancel your plan or a family member’s?

Only account holders can cancel plans, whether it’s their own or a family member’s.

💡 To cancel it, the plan must be active and without any changes scheduled. In other words, it won’t be possible to cancel a plan that is paused or waiting for a change.

Once you’ve met these criteria, follow the next steps according to your app’s home screen:

AB Wellhub home screen - PT-BR.png

Version A
  1. Log into the app and go to User.png Profile.
  2. Select the Settings.png gear icon in the upper right corner, and select User.png Account.
  3. In Subscription, select Edit.png Manage Subscription.
    For family members, select Family member.png Family members, tap the d2bea2ff-4f41-4b07-bfd7-cf54676c87f8 3 dots icon, and then Manage Subscription.
  4. Tap on Close.png Cancel Subscription.
  5. Confirm or hit Undo cancellation.

Cancel subscription

💡 Family member’s plans aren’t automatically cancelled when the account holder cancels their own plan. To cancel the plan of one or all family members, the previous steps must be done for each account.

Version B
  1. Log into your account in the app.
  2. Click down the arrow next to your name.
  3. Select Plan Management or Family, choose the person, and click on Plan Management.
  4. At the bottom of the page, click Cancel plan and Confirm.

The cancellation will be scheduled for the end of the plan’s billing period. It’s possible to check the scheduled cancellation date in the app and the confirmation email.

Important note

If you’re in the free trial and want to cancel the plan before the first charge, you must do so before the end of the trial. Cancelling the plan during the free period ends the trial immediately.

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