To change a plan, you must be the account holder, the person who receives the benefit from a company.
💡 If you signed up as a family member, only the person who added you to Wellhub can change your plan.
If you’re the account holder, follow these steps according to your app's home screen to change a plan:
- Log into the app and go to
Profile.
- Select the
gear icon in the upper right corner, and select
- In Subscription, select
Manage Subscription.
For family members, selectFamily members, tap the
3 dots icon, and then Manage Subscription.
- Tap on
View Plans.
- Check the available plan options and select Get Plan.
Important note
For upgrades, the change of plan and the charge proportional to the days of use will be immediate, so there may be two charges in the month of the change.
In the following months, your subscription will be renewed on the same day.
If you downgrade your plan, it’ll take effect only on your next billing period.
- Log into the app and click on the arrow next to your name in the top left corner of the screen.
- Select Plan Management to see your current plan and available options.
If changing a Family Member plan, select Dependents to pick the Family Member you wish to update. - Select the Change button and confirm it.
💡 Downgrading your plan through the app is only possible once every 6 months.
Important note
For upgrades, the change of plan and the charge proportional to the days of use will be immediate, so there may be two charges in the month of the change.
If you downgrade your plan, it’ll take effect only on your next billing period.
📌 If you're in the free trial and want to change plans before the first charge, you must do so before the end of the trial.
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