What if the Family Member sign-up link expires or doesn’t work?

If the link you shared is unavailable because it has expired or has already been used, the account holder should follow the steps below:

  1. Log in, go to your User.png Profile and click on the Settings.png Settings gear.
  2. Select User.png Account and click on Family member.png Family Members.
  3. Click on the 3 dots that appear next to “Family member (1)” and then on Resend signup link to forward the link.
    💡 If it doesn’t appear, it means that the account has already been created and your family member can log in.

📌 If a family member gets an error message when using the link, ask them to register an email address that has not yet been used within Wellhub.


Important note

Resend the sign-up link instead of including the same family member again to avoid being charged again.

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