How to fix account access issues?

If you’re having access issues, your account may be blocked. Check if you have received an email in your inbox or spam folder and follow its instructions to unblock it.

If you haven't received any email, try the following:

🚨 Your login email can only be changed by logging into the app. If you no longer have access to your login email, reach out to our support team to cancel your subscription.

If you’re entering the correct email and password, but are still having trouble using your plan, it’s possible that:

  • Your payment has been declined, and you'll need to update your payment method. For family members, they’ll need to be added again.
  • Your subscription may be scheduled for cancellation if the company providing the service is no longer part of Wellhub.
  • Your subscription may be canceled if the account holder no longer qualifies for the service through their company.

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