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About Wellhub
Gympass is now Wellhub!
What is Wellhub and how does it work?
Can someone subscribe to Wellhub without a company?
How do I refer a company to Wellhub?
How to refer a gym to Wellhub?
Is it possible to continue using Wellhub after leaving the company that provides the service?
Is it possible to use Wellhub while travelling?
Does Wellhub offer a free trial?
Payments & Billing
How does the subscription payment work?
How to change your or a family member’s payment method?
Can I add a different payment method for each subscription?
How to prevent your subscription payment from being declined?
Why might you be charged twice?
Is it possible to change the billing date?
How does payment work after pausing a plan?
Understand why your Wellhub membership price may change
How to download a payment receipt?
Check-in & Bookings
How to check in?
How to book a class?
How to book online personal training?
How to cancel a class?
What happens if you forget to check in or cancel a class late?
How to find the cancellation window for a booked class?
How to join an online live class?
Why is it not possible to book a class?
What is the daily check-in limit?
What are the check-in categories?
How to check how many check-ins are still available?
What are premium classes and how to book them?
How can I access my check-in history?
Subscription
How to activate a plan on Wellhub?
How to change your plan or a family member’s?
How can I pause my plan or a Family Member 's plan?
How to cancel your plan or a family member’s?
How can I reactivate my plan?
How to check if your plan is active?
What can cause your Wellhub account to be blocked?
Why is my membership scheduled to cancel without request?
What is the Digital plan?
Why is there only one plan available?
Account management
How to fix account access issues?
How to reset your password?
How to change your email?
How to recover your Wellhub app access email?
How to keep using Wellhub if changing companies?
How do I change my profile name?
How to find your Wellhub ID?
How to delete your Wellhub account?
How to request a copy of your personal data?
What’s in your personal data file?
How to join the Step Challenge?
Gympass is now Wellhub!
What is Wellhub and how does it work?
Can someone subscribe to Wellhub without a company?
How do I refer a company to Wellhub?
How to refer a gym to Wellhub?
Is it possible to continue using Wellhub after leaving the company that provides the service?
Is it possible to use Wellhub while travelling?
Does Wellhub offer a free trial?
How does the subscription payment work?
How to change your or a family member’s payment method?
Can I add a different payment method for each subscription?
How to prevent your subscription payment from being declined?
Why might you be charged twice?
Is it possible to change the billing date?
How does payment work after pausing a plan?
Understand why your Wellhub membership price may change
How to download a payment receipt?
How to check in?
How to book a class?
How to book online personal training?
How to cancel a class?
What happens if you forget to check in or cancel a class late?
How to find the cancellation window for a booked class?
How to join an online live class?
Why is it not possible to book a class?
What is the daily check-in limit?
What are the check-in categories?
How to check how many check-ins are still available?
What are premium classes and how to book them?
How can I access my check-in history?
How to activate a plan on Wellhub?
How to change your plan or a family member’s?
How can I pause my plan or a Family Member 's plan?
How to cancel your plan or a family member’s?
How can I reactivate my plan?
How to check if your plan is active?
What can cause your Wellhub account to be blocked?
Why is my membership scheduled to cancel without request?
What is the Digital plan?
Why is there only one plan available?
How to fix account access issues?
How to reset your password?
How to change your email?
How to recover your Wellhub app access email?
How to keep using Wellhub if changing companies?
How do I change my profile name?
How to find your Wellhub ID?
How to delete your Wellhub account?
How to request a copy of your personal data?
What’s in your personal data file?
How to join the Step Challenge?
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