How to prevent your subscription payment from being declined?

Your payment may be declined due to insufficient funds or an error with your card issuer.
đź’ˇ If payroll deduction is no longer available as a payment method for you, charges will also be declined, and your plan can be cancelled.

In all cases, we recommend that you add or change your payment method to activate or continue using your plan.

To prevent your payment from being declined:

  • Make sure your credit card has an available credit limit. If not, the charge won’t be completed. If you have a sufficient credit limit and the purchase is still not approved, contact your card issuer.
  • If you used payroll deduction as a payment method and it’s no longer available, add a valid credit card with enough limit.

Review payment method

Important note

If you have an active plan and the payment isn’t authorized on the billing date, we'll make some additional attempts automatically. If all attempts fail, your plan will be cancelled, and you'll receive an email notification about it.

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