How can I reactivate my plan?

Who can perform this action:

Pinpoint.png Account Holder

Choose the version that most looks like your screen before proceeding:

AB Wellhub home screen - PT-BR.png

Version A
  1. Log into your account in the app and select User.png Profile.
  2. Click the Settings.png gear icon in the screen's top right corner, then click User.png Account.
  3. Under Subscription, select Edit.png Manage subscription and then select Resume subscription.
  4. Click Reactivate now and then Ok.

📌 When you reactivate your plan, the billing date changes according to the number of days paused.
Example: If the billing date is the 1st of every month and the plan is paused for 15 days on the 10th, the plan will reactivate on the 25th, and the new billing date will be the 15th of each month.

💡 To pause the Family Member plan, select Profile > Account > Family Members and follow the steps above.

Reactivate subscription

Version B

A plan must be paused for a minimum of 15 days before it is reactivated through the app or website. Our team can assist you reactivate your paused plan here.

If it's been more than 15 days since you last paused your plan, follow the steps below:

  1. Sign in to the Gympass app or website.
  2. On the homepage, you will see the option Reactivate your plan — you can also visit your Manage plan settings to view this option.
  3. Select Reactivate plan now, and confirm.

Was this article helpful?

Enhance your support experience

Log in for personalized assistance and access to live chat support. Don't have an account? Sign up now!

Need help logging in?

Contact us for assistance if you're having trouble with the login or signup.

Wellhub Community

Share information, learn more and join discussions about Wellhub with other Wellhub fans!